Tips and answers from our experts
Contact us or check our help if you do not find the answer to your questions.
Frequently asked questions:
Retailers
Droplo is the unique service on the market that gives you the opportunity to combine multiple sales channels with a ready and verified product base, and makes it easy to find reliable suppliers offering their products in Dropshipping or in the classic wholesale model. You gain the ability to upload more than 2.5 million ready-made products to your store. With Droplo Trends you will find out what products are selling best in a given period.
To start selling online without setting up your own store, all you need to do is connect Droplo with Allegro. The only limitation here is that you need to have a business account on Allegro.

However, if you decide to have your own store, check out Droplo's ready-made integrations with the largest e-commerce platforms (tab "Add integrations").
We do not do individual synchronizations, but you can write to us about it at help@droplo.com - we do not exclude the implementation of integration with your sales channel in Droplo.
You don't have to own a registered company to use the platform, but you should consider setting one up if you want to work with suppliers. It is the suppliers who most often require company details (including tax ID number) when a retailer wants to start working with them. Contact the supplier and ask if they work with individuals.
After registering and logging into your retailer account, connect your sales channel to Droplo. Then check the product catalog and the list of available suppliers, and save the products you are interested in, then export them to the store or marketplace (your connected sales channel).
Yes, during the trial period you gain 7-day free access to all features of the Business plan, including the platform's full product offerings and all available Droplo suppliers.
At the end of the trial period, when none of the available subscription plans has been selected (payment card is not linked to Droplo), the account is automatically downgraded to a free Starter plan. This plan only allows the user to browse the main product catalog, but is unlimited and completely free.

Once you change the plan to Starter, the products will be removed from your sales channel, and you will lose access to the linked integrations and the "My Products" list. When you decide to activate one of the subscription plans after time, the products and suppliers saved during the trial period will reappear in your account.
Droplo prices are net wholesale prices. However, each supplier can individually give you an additional discount on their offer. Negotiating terms of cooperation can be much easier for you with the built-in communicator - Droplo Business Chat (available in the main menu after logging into the platform).
With Droplo, signing a contract with a supplier is just a few clicks away. When you send a request to a supplier to activate an offer, it is the same as a request to start cooperation with them and accept their business terms.

You will communicate with suppliers faster thanks to Droplo Business Chat (communicator is available in the left menu - conversation icon).
Yes, if you are in possession of a link to the XML with his offer. Use the "Add your own supplier" tab (available in the main menu of the retailer's panel) and import the products into your account.
You can do this using the "Add your own supplier" tab - a module designed to import into Droplo external URL links that direct to listings in XML format. You can find the tab in the main menu of the retailer panel.
No, the only cost in Droplo is the cost of the selected subscription plan. Any activated supplier, whether internal or external, has no additional charge.
The basic information about each product that the XML file must contain is: ID, name, price, currency, tax value, category, manufacturer and quantity. Additional, but also important, parameters are: images, description, manufacturer code, GTIN/EAN code, weight, delivery time, variants and parameters (e.g. dimensions).
Droplo does not download customer orders from connected sales channels. Orders must be forwarded to the supplier by a route agreed individually with the selected supplier (as each supplier has its own terms and conditions in regards to the procedure for sending orders, processing, shipping, returns or complaints).

A new module is going to appear soon, which will allow sending orders to each of the activated suppliers directly in the panel.
Products added through the "Add your own supplier" tab, will only be visible in your account. Keep in mind, however, that importing an offer will affect the product limit available within the selected subscription plan.
Product synchronization in Droplo is based on two lines:

- XML offerings -> Droplo - synchronization is done in real time if possible. This is because some of the offerings have a limitation in the number of server requests for data within a certain period of time.

- Droplo -> Sales channel - here also the synchronization is carried out in real time, reacting to changes on the offer side. The very first export of products to the sales channel transfers all product information (prices, stock levels, images, descriptions, parameters, EAN code, etc.). Further synchronizations of already published products include only inventory and prices.
The parameters you can automatically synchronize in Droplo include prices, an inventory. You can also set a condition for automatic price markup.
Yes, you can buy a plan with an annual subscription. This is a more affordable option. You can find the current subscriptions offer in the " Pricing" tab at the top of this page.
Only individual offers count towards the product limit, not the quantity of a given product listed as stock. For example, in the Business plan, you can list 1000 products with any inventory.

Note that if you import an external offer into Droplo ("Add your own supplier" tab), it also will affect the available product limit.
Currently, no, but we are planning to add a module to the platform that will enable invoicing and full sales processing (including orders).
We only integrate with suppliers based on XML files (in the online version - URL links). However, we plan to add an option to import offers from CSV files in the future.

You can connect via API keys with selected store integrations available in the platform.
Suppliers
By joining Droplo, you open yourself up to a ready database of new markets, or more precisely, a base of more than 20,000 active sellers seeking products for their sales channels. Take advantage of this opportunity to get ahead of your competition and sell more, including foreign markets without unnecessary costs. The only cost is the time you spend preparing your offer in an XML file and arranging the details of cooperation with retailers.
Dropshipping is a business and logistics model in which a retailer offers products from a supplier in his store, but the supplier is responsible for shipping orders to the customers. In practice, therefore, the retailer has no physical contact with the products.
The most important advantages from the supplier's perspective include:

- gaining a new market,
- ability to increase turnover by handling more orders,
- responsibility only for the shipment of goods - any paperwork or handling of complaints is the responsibility of the store owner.

Disadvantages we may encounter:

- more work - in addition to wholesale orders, you also have to handle individual ones from customers of partner stores,
- a lot of competition - Dropshipping, due to its many benefits, is becoming increasingly popular, so competition among suppliers operating in this model is also increasing,
- difficulties related to personalization of products - the vendor offers your goods in your form, so if you care about distinguishing them from others, take care to create an offer with extended options for personalization of products and complete information about them.
Yes, Droplo is free for suppliers. We do not charge commissions, subscriptions or any fees to our suppliers. In addition, you can count on our free help and IT support in the integration process.
After registering and logging into your SUPPLIER account, go through all the steps required to verify your account. The information you provide and the products you add will be verified before your offer appears on the platform. After successful verification, retailers will be given the opportunity to view your offer.
You can add your products to Droplo in 2 ways: manually (one at a time - the "Add Product" tab) or by linking your offer in XML format (in bulk - the "Import Products" tab). Both options can be found in the main menu of the supplier panel.
The basic information about each product that the XML file must contain is: ID, name, price, photo. Additional, but also important parameters are: stock, category, description, manufacturer code, GTIN/EAN code, weight, delivery time, variants and parameters (e.g. dimensions), currency, tax rate and language version.
Once your account is successfully verified, the products will be made available to all Droplo registered retailers. You, however, can register a free and unlimited retailer account to have a full view on your competitors' offers.
Droplo prices are net wholesale prices. However, each supplier can individually give you an additional discount on their offer. Negotiating terms of cooperation will be easier for you with a built-in communicator - Droplo Business Chat (available in the main menu after logging into the platform).
Droplo synchronizes suppliers' offerings on the basis of an XML file, the preparation of which is on the supplier's side and which contains a record of the entire product range and its parameters. The synchronization takes place in real time, as long as there are no limitations on the side of the server where the offer is located.
Retailers willing to display your products in their sales channels will send you requests to activate the offer. In the "Contractors" tab of the main menu of the supplier panel, activate the ability to submit products to stores / marketplace to the retailers you accept.

You can write to the retailer using the built-in messenger - Droplo Business Chat. You will find it at the bottom of the main menu of the supplier panel.
You won't get this information, but you can control access to the offer and restrict it to retailers who haven't met the requirements you specify. At this point, it is the retailer's responsibility to pass the order to the supplier. So in theory, he can display your product in his store, but in practice, without getting in touch with you and discussing the terms of cooperation and transferring order data, he won't be able to actually sell your product.
Yes, it depends entirely on the prices you have included in the XML file that was imported into Droplo. The prices in the catalog will be displayed as net. In the "Contractors" tab, you can give each retailer a different discount level. They will see your products already at discounted prices.
Take care of every detail that can set them apart from other suppliers. Prepare your own detailed and standardized descriptions free of spelling and factual errors. Take and process your own product photos. Make sure that the information on inventory, prices or product categories and variants is correct.
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